Frequently Asked Questions
Do I need to ring and confirm my tour?
If you have booked online through our website and have received a confirmation email, this will suffice, there is no need to ring and confirm (of course if you want any other information any advice please feel free to call we are always happy to help). You should just ensure you are at the meeting point on time. Meeting points and times are specified on the vouchers on the email.
Is it necessary to bring my email confirmation with me?
Yes it is necessary for you to bring your booking confirmation however if for some reason you have left it behind do not worry and just let your tour guide know.
Is an advanced booking necessary or can I just show up at the meeting point? If I do need to book in advance, how far in advance must I do it?
We cannot guarantee that there will be any available places should you just turn up on the day so we strongly advise that you book prior to the date of tour.
Do you have reduced prices for children?
For the Vatican Tour there is a 5,00 euro discount for children of ages 6 to 18 and children aged 5 and under tour for Free. For all other tours, children of ages 4 to 14 have a 5,00 euro discount and children under 4 tour for free.
What is the minimum number of participants?
We don’t have a minimum number of participants.
Is a hotel pick up included?
Hotel pick up is not included, it is your responsibility to make sure you get to the designated meeting point(s) on time. Meeting points are specified on your email confirmation once you have booked the tour(s). For day excursions hotel pick up is included and details are provided on your email booking confirmation.
Is your website secure enough for me to be paying online?
Absolutely, we use one of the leading booking systems available which is secured with the added security of using PayPal so that we do not handle your payment information and is only stored with PayPal.
Is there a dress code for entering the churches featured in the tours? And if so, what is it?
You should ensure that your shoulders and knees are covered when entering churches, including the Vatican.
I have made my reservation but have not yet received a confirmation voucher / I have already sent an inquiry to bookings@vaticantourcompany.com but have not received a response. How do I get a hold of your office?
VTC customer service promptly answers every single inquiry. You may have received an answer from us in your junk mail. For further inquiries feel free to contact us at the following telephone number: Call us: Anthony – 3384952796
I need to cancel my tour, will I get a refund?
For further information please refer to out Terms and Conditions, however should sufficient notice be given then we do offer refunds. These things happen!
Why book a tour?
There is so much to see in Rome that it is easy to miss things, with our experienced guides at hand they will ensure that you do not miss a thing and answer any questions you might have.
Do we have to queue for the Vatican Tour?
No, by booking onto one of our tours you are able to skip the lines (normally around 2 – 3 hours!) and begin your tour.
Will I be able to hear the guide?
We are not one of those companies who offer tours then after turning up you find you are in a group of 50 or 60 people! We specialise in smaller and more personal tours with a made to measure feel. The whole point in booking with us is that we are there to help you with your inquiries and are happy to give information when we can. Our group tours are usually no bigger than 20 people (often less, but occasionally, for logistical reasons this could be more), we work with one or two other partners to ensure that we always get the best available tickets and guides. Our Semi Private tours no more than 10 people and our Private tours are as small or big as you need them to be. Your guide will be on hand at all times to talk you through the tour.
What language are the tours delivered in?
English and fluent English although we can arrange for guides in the following languages:
English, Spanish, German, Polish, Russian, French, Dutch, Danish, Norwegian, Swedish and Finnish, please email us bookings@vaticantourcompany.com for further details
If we have not covered your question or query above please contact us either via email or telephone we are always happy to help in any way we can.
